About Our Brand

Samad Fragrances

At Samad Fragrances, we ensure our products reach you in perfect condition. Refunds are available for damaged bottles. Issues with packaging or external boxes are not eligible for refunds.

Refunds for Damaged Bottles


If your bottle arrives damaged, we will offer a refund or replacement. Please follow these steps to request a refund:

  1. Inspect Bottle on Delivery: Check the condition of the bottle upon arrival for any damage. If the bottle itself is damaged, take clear photos of the issue.

  2. Submit a Refund Request: Email samadfrag@gmail.com within 14 days of receipt, including:
    - Your full name
    - Your order number
    - Photos of the damaged bottle

  3. Return the Bottle if Required: We may ask you to return the damaged bottle for inspection before processing your refund. Instructions will be provided if necessary.

  4. Refund Processing: Once we receive the damaged bottle, we will confirm the status and, if approved, process the refund within 2 working days. Please note that shipping costs are non-refundable.

Tampered Products Policy

Refunds will not be issued for products that have been tampered with, used, or altered after delivery. Tampering includes broken seals, opened packaging, or unauthorized handling of the bottle.

Handling Tampered Products

- If the bottle shows signs of tampering upon delivery, email us with proof within 14 days.
- Returned items will be inspected; if the bottle is altered after delivery, the refund request will be denied.

Return Shipping

The customer is responsible for return shipping unless the bottle is damaged. Shipping costs are non-refundable.

Additional Guidelines

- Time Frame: Refund requests must be made within 14 days of receiving your order.
- Approval Criteria: Refunds are granted only if the bottle is damaged or meets criteria for tampering during transit.
- No Refunds for Scent Preferences: Dissatisfaction with scent or changes of mind are not eligible for refunds.
- Final Sale Items: Samples, testers, and promotional items are not eligible for refunds.


For any inquiries, please contact us at samadfrag@gmail.com. Thank you for choosing Samad Fragrances.

 

 

Mission & Vission

Our mission is to create refined, high-quality fragrances that balance modern British elegance with subtle Eastern and Arabian depth. We aim to make luxury wearable, accessible, and honest delivering scents that perform beautifully, feel personal, and fit effortlessly into everyday life.

We focus on clarity over hype, quality over excess, and fragrances that speak through character rather than noise.

Our vision is to become a trusted modern British fragrance house, recognised for blending global inspiration with understated sophistication. We aspire to redefine everyday luxury by offering fragrances that are distinctive yet versatile, premium yet approachable designed for people who value substance over labels.

As we grow, we remain committed to transparency, consistency, and crafting scents that leave a lasting impression without overpowering the moment.

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